FAQ

To activate the cooling function, simply press the ON/OFF button located at the base of the device. Within seconds, the cooling surface reaches the desired temperature, and a blue light turns on to indicate that the device is working properly. Each session lasts 1 minute and 30 seconds, during which the device delivers a controlled, soothing cool sensation.

The Héra device allows you to adjust the temperature to your personal preference. Using the “+” and “-” buttons, you can choose between two cooling levels: 10 °C (indicated by a light blue light) for mild cooling, or 5 °C (dark blue light) for more intense cooling. Each time you change the setting, you’ll feel a slight vibration and the light color will change.

For quick and effective relief, apply Héra to areas known as thermosensitive zones: the back of the neck, the upper chest, the forearms, or even the face. These areas are particularly responsive to cold, which helps quickly reduce the sensation of heat throughout the body.

Once the session is complete, the device enters a cooling phase. It will then emit a flashing red light and vibrate slightly: this indicates that it should no longer be in contact with the skin. When the green light comes on, you can start a new session or turn off the device by sliding the OFF button (from right to left). It is recommended that you turn off Héra after each use to preserve its battery life.

The Héra device connects easily to the mobile app via Bluetooth. Once you’ve downloaded the app, a step-by-step tutorial will guide you through setting up the device, from adjusting the temperature to customizing your pain relief preferences.

The Athana app lets you set your device’s temperature between 5°C and 10°C to suit your needs. You can also track your remaining battery life and, very soon, view a detailed history of your hot flashes in the form of daily, weekly, or monthly reports. This feature will allow for more accurate tracking of your daily well-being.

Before using Héra for the first time, it is essential to fully charge it. Connect it using the included USB-C cable: a purple light will come on while it is charging. Once the battery is fully charged, the light will turn blue. Then press the ON button to turn on the device.

No. The Héra device is not waterproof. It should never be rinsed or submerged in liquid. To clean it, use an antiseptic wipe or a damp, soapy cloth. Daily maintenance is recommended to ensure the product’s hygiene and durability.

The Héra device features a high-capacity battery that provides up to 72 hours of runtime or approximately 50 relief sessions per full charge. This makes it a reliable companion for everyday use, whether at home or on the go.

It takes about 60 minutes to fully charge the device, or slightly longer depending on conditions. We recommend charging it regularly to ensure optimal performance.

Héra should not be used on open wounds, injuries, or irritated areas. It is also recommended that you keep the device out of the reach of children, who should not use it without adult supervision. If the device malfunctions (overheating, unusual vibrations, etc.), stop using it immediately.

The device is covered by a 2-year warranty starting from the date of delivery. This warranty covers any manufacturing defects, provided that the product has been used in accordance with the instructions. The battery is covered by a 1-year warranty. Any unauthorized repair attempts will void the warranty.

If you notice any damage or defects, do not attempt to disassemble or repair the device yourself. Contact customer service at the following address: info@athana.shop. We will assist you promptly, and if necessary, we will arrange for a replacement or repair.